Privacy notice

Last updated: 14 October 2026. This notice is a draft and must be reviewed before publication.

This notice explains how (details to be added) ("we", "us"), trading as Desirly, uses personal data when you use this website or our services. We are the controller of that data.

What we collect

• Enquiries and quotes: your name, email, phone number, company, the details of your request and any files you choose to attach.
• Accounts: your name, email address, a securely hashed password and, if you turn it on, two-factor authentication data.
• Business details: company name, number, VAT number and address, if you add them.
• Technical data: a keyed hash of your IP address for security and abuse prevention, and the cookies described in our cookie notice.

We do not ask for identity documents through this website.

Why we use it (lawful bases)

• To respond to your enquiry and prepare a quote (steps before entering a contract).
• To deliver services you have agreed to (contract).
• To keep the website secure and prevent fraud (legitimate interests).
• To keep business and tax records (legal obligation).
• Optional analytics, only with your consent.

Who we share it with

Hosting, email delivery and, where you ask us to, authorised partners needed to deliver a service. Each acts under a written agreement. We do not sell personal data.

How long we keep it

Enquiries that do not become work are kept for up to 24 months. Customer and financial records are kept for 6 years after the end of the relevant financial year. You can ask us to delete data earlier where the law allows.

Your rights

You can ask to access, correct, delete or restrict use of your data, object to processing, or receive a copy of it. Signed-in customers can download their data from the dashboard. Contact us at [email protected].

You can also complain to the Information Commissioner's Office (ico.org.uk).